Our shipping includes tracking numbers, which will be provided to you. If you feel that you need a signature confirmation at delivery, just let us know and we can arrange that, for an additional fee.
RETURN & EXCHANGE POLICY
Online orders may be cancelled for a full refund at any time prior to their shipment. If you are not satisfied with what you have received, you may return the item(s) for refund or exchange within 10 days of receipt, but you are responsible for additional shipping costs. Items must be received by us in like-new condition. Refunds are issued once we have received your returned item(s).
If you plan on returning or exchanging an online order, please call during business hours or email us at least three days before dropping off the items in the mail.
Please feel free to re-use the original packaging for shipping. Make sure that there is no shifting inside the package once sealed, and that there is adequate space/cushioning in between pottery pieces and the walls of the box. Please also check that all old shipping labels are crossed out or covered.